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Welcome to 2thriveandsurvive.com!

1(780) 802 0665

Customer Service

    • Shipping & Delivery

      Shipping will vary for most items on 2thriveandsurvive.com depending on size and location, but the shipping policy is simple!

      We ship all of our items worldwide, yes, including to the UK., Australia, Canada Shipping for all items within North America will include tracking as well as insurance. However, 2thriveandsurvive.com does not wish to restrict the options on their customers. We realized that at times, shipping with tracking # maybe costly. Therefore, we also offer shipping services via ground or air - uninsured and untracked. If for any reason if wish to choose these services as your shipping method, 2thriveandsurvive.com will not be held responsible for loss or damage of items.

      The shipping times may vary. 2thriveandsurvive.com is dedicated to great customer service, and as such, all orders will be shipped out 3 times a week. The arrivals of the orders at your doorstep however, may vary. Depending on your shipping method, ground shipping may take up to 6-8 weeks. Air service may take up to 2-4 weeks, and Express with tracking # may take up to 7-10 days. Once again, these numbers may vary, and will depend on customs. Confirmation of shipment will be provided once your order has been shipped!

    • Privacy & Security

      Your privacy is important to us. The personal information you enter online such as credit card, name, phone number, email and mailing address, are protected by InternetSecure.

      Personal Information - This site may request personally identifiable data from you (“personal information”), Which may include your email address, and other personal information such as your address, telephone number, etc., and in the case of online giving, credit card number and expiration date.

      In addition our web server may automatically recognize and store your email address or your domain name when you log into our site or the email address of those who communicate with us via email. And we may aggregate information about what pages on our site you visit or access.

      2thriveandsurvive.com endeavors to do its best to protect the privacy of your personal information and will not use this information except in connection with your use of this web site and for the development of the website so that we can provide you with the highest quality of services. We may use your email address to send you information concerning the organization and this website, unless you advise us that you do not wish to receive this information.

    • Returns & Replacements

      Due to the nature of these items, we do not accept returns or exchanges. If you have ordered an item that wasn't as expected, we would be more than happy to provide you with a coupon discount for your next order. Just get in touch with us and let us know and we would be more than happy to work something out for you.

    • Ordering

      We try to keep our ordering process as simple as possible. Orders placed online will be processed in priority order. We can also accept orders through the phone.

    • Payment, Pricing & Promotions

      We offer the following payment methods: Visa, MasterCard, American Express. 

    • When you place your order, your payment will be submitted for authorization and charged. Charges will appear on your credit card statement as 2Thriveandsurvive. We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional verifications of information before accepting any order. Your order is not accepted until it is shipped. All prices quoted in CAD Dollars at the date of purchase. All items are sold at the quoted Canadian price; for US or any other foreign currency orders the exchange rate will be the rate that your credit card provider uses at the time of the transaction. Prices showcased on the page do not include shipping, handling fees or taxes. Prices in the shopping cart will include shipping, handling fees or taxes.

    • Viewing Orders

      Here are the different statuses and their respective definitions.

      In process- Your order has been received by 2thriveandsurvive.com

      Shipped- All shipping rates are predetermined by Canada Post. Your item has been shipped. Additional tracking information is available for most items that have shipped.

      Cancelled -This order has been cancelled. Additional information regarding this cancellation has been sent to the email address of the purchaser.

    • Updating Account Information

      We would love to keep in touch with you, to ensure we can keep you posted on all of our new and upcoming products.  

    • With keeping your account information up to date, it will also allow you to check out faster and more efficiently. 

      To update your account, please click on "My Account" located at the top of the Home page. Sign in by supplying your existing email address and password. Edit any personal information and continue to save.